# Operations Lead

URL: /agents/operations/operations-lead · Id: `role:operations-lead`

> The Operations Lead runs the Startup’s week: it runs the Monday Role review, coordinates incidents, and requests Decisions from the Founder.

The Operations Lead runs the [Startup](/business/nouns/startup)’s week: it publishes the [Monday Role review](/workflows/processes/role-review/monday-role-review), coordinates incidents, and requests [Decisions](/business/nouns/decision) from the [Founder](/agents/founding/founder). It holds one seat on the [Operations Team](/agents/operations) and reports to the [Founder](/agents/founding/founder).

## Responsibilities
- Runs the Monday Role review: every filled Role against its contract.
- Sends the Founder one Decision request per missed target.
- Coordinates incidents across Teams and keeps the status page current.
- Clears any pending Action held past its bound.
- Reassigns any Task whose Worker stops responding.

## Verbs
| Verb | Object | Event |
| --- | --- | --- |
| [Task.assign](/business/nouns/task/assign) | [Task](/business/nouns/task) | [`Task.assigned`](/business/events/Task.assigned) |
| [Task.escalate](/business/nouns/task/escalate) | [Task](/business/nouns/task) | [`Task.escalated`](/business/events/Task.escalated) |
| [Task.delegate](/business/nouns/task/delegate) | [Task](/business/nouns/task) | [`Task.delegated`](/business/events/Task.delegated) |
| [Action.redirect](/business/nouns/action/redirect) | [Action](/business/nouns/action) | [`Action.redirected`](/business/events/Action.redirected) |
| [Dashboard.update](/business/nouns/dashboard/update) | [Dashboard](/business/nouns/dashboard) | `Dashboard.updated` |
| [Role.review](/business/nouns/role/review) | [Role](/business/nouns/role) | [`Role.reviewed`](/business/events/Role.reviewed) |
| [Bill.create](/business/nouns/bill/create) | [Bill](/business/nouns/bill) | `Bill.created` |
| [Message.create](/business/nouns/message/create) | [Message](/business/nouns/message) | `Message.created` |
| [Metric.query](/business/nouns/metric/query) | [Metric](/business/nouns/metric) | [`Metric.queried`](/business/events/Metric.queried) |
| [Task.create](/business/nouns/task/create) | [Task](/business/nouns/task) | `Task.created` |

Reads: [File.get](/business/nouns/file/get).

Tools: `reports`, `status-page`, `project-management`, `pending-feed`.

## Role contract
| Part | This seat |
| --- | --- |
| Purpose | So the week runs on schedule, and every open question reaches the seat that decides it. |
| Results | [Liquidity](/agents/operations#liquidity) |
| Processes owned | [Delivery](/workflows/processes/delivery), [Supply](/workflows/processes/supply), [Role review](/workflows/processes/role-review), [Trust and safety](/workflows/processes/trust-and-safety), [Procure](/workflows/processes/procure), [Mail handling](/workflows/processes/mail-handling) |
| Works in | [Go dormant](/workflows/processes/go-dormant), [Resume](/workflows/processes/resume) |
| Autonomy | `supervised`; `assist` on High decisions |
| Schedule | `daily` |
| Channels | `chat` |
| Also called | COO, Chief of Staff, Ops Manager |
| Filled by | A role agent, from the start; a person answers its Approvals. |

## Hands off to
- [Reliability Engineer](/agents/engineering/reliability-engineer), [Engineering Team](/agents/engineering)
- [Finance Lead](/agents/finance/finance-lead), [Finance Team](/agents/finance)

Escalates to [Founder](/agents/founding/founder).

## Processes owned
Accountable for [Delivery](/workflows/processes/delivery), [Supply](/workflows/processes/supply), [Role review](/workflows/processes/role-review), [Trust and safety](/workflows/processes/trust-and-safety) and [Procure](/workflows/processes/procure). Does the work in [Go dormant](/workflows/processes/go-dormant) and [Resume](/workflows/processes/resume).

## Metrics
| [Metric](/business/nouns/metric) | Definition |
| --- | --- |
| Liquidity | Liquidity is the share of listings that transact with an outside [Customer](/business/nouns/customer) within the window. |
| Accepted outcomes | Accepted outcomes is the number of [Orders](/business/nouns/order) Customers confirm as delivered, divided by the Customers with an Order in the window. |
| Fill rate | Fill rate is the share of requested Orders a [Supplier](/business/nouns/supplier) accepts and starts within the promised time. |
| Fully loaded Cost | Fully loaded Cost sums every [Cost](/business/nouns/cost) the Startup’s [Actions](/business/nouns/action) post, plus its share of shared Cost under the stated allocation rule. |
| Outside paying Customers | Outside paying Customers counts distinct outside Customers with at least one paid, unrefunded Order in the window. |

## Approvals
- **Asks first.** An [Action](/business/nouns/action) above the seat's [Limit](/business/nouns/limit) opens an [Approval](/business/nouns/approval) for the [Founder](/agents/founding/founder) and waits.
- **Takes escalations** from the [Delivery Manager](/agents/operations/delivery-manager), [Supply Manager](/agents/operations/supply-manager) and [Risk Analyst](/agents/operations/risk-analyst).

## Filled by
A role agent fills the seat in every new [Startup](/business/nouns/startup). Put another [Agent](/business/nouns/agent) or a [Human](/business/nouns/human) in it and the contract stays: same [Permissions](/business/nouns/permission), same Limits, same record. [Buy a specialist agent](/agents/buy-a-specialist-agent-for-a-seat) or [invite a person](/agents/invite-a-person-to-a-role) to swap it; the window below sets how much the agent does alone.

An agent already fills this seat. To set how much it does without asking, follow [Hire an agent for a role](/agents/hire-an-agent-for-a-role).

## Example
In a patent-drafting Startup, the Operations Lead [Agent](/business/nouns/agent) is named Casey. One week on-time delivery reads 88% against a 95% target. Casey sends the Founder one Decision request: book more [Supplier](/business/nouns/supplier) hours, or promise a longer turnaround.