# Conversation routes: create, get, list

URL: /code/api/conversation/records · Id: `page:code/api/conversation/records`

> The Conversation Verbs create, get, list as api.sb routes, with inputs, result, refusals and an example.

Reference for [Conversation](/business/nouns/conversation), one group of [Conversation routes](/code/api/conversation).

### Conversation.create
Creates a Conversation. [Verb page](/business/nouns/conversation/create?interface=api).

```text
POST /{namespace}/conversations
```

Body, as JSON: the inputs. Emits `Conversation.created`.

**Inputs**

| Input | Type | Required | Description |
| --- | --- | --- | --- |
| `subject` | `string` | No | What the Thread is about. |
| `answeredAt` | `datetime` | No | When a Worker last answered. |
| `resolution` | `string` | No | How it was resolved: the Customer said so, or 72 hours passed after an answer with no reply. |
| `worker` | [Worker](/business/nouns/worker) | No | One Worker owes each Conversation its next answer. |
| `customer` | [Customer](/business/nouns/customer) | No | The Customer a Conversation serves, so every answer reads that Customer’s records. |
| `issue` | [Issue](/business/nouns/issue) | No | The Issue or Incident a Conversation reports; resolving it answers every linked Conversation. |

**Returns**

| Output | Type | Required | Description |
| --- | --- | --- | --- |
| `conversation` | [Conversation](/business/nouns/conversation) | Yes | The Conversation. |

**Refuses when**

| Check | Error | Fix | Then call |
| --- | --- | --- | --- |
| The key is valid, but its scopes do not allow this operation. | [`forbidden`](/code/api/errors/forbidden) | Use a key whose scopes cover the operation, or ask an owner of the namespace to grant them. | None. |

**Example**

```bash
curl -X POST https://api.sb/leaseline.app/conversations \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"subject":"Example subject"}'
```

```json
{
  "api": "https://api.sb/leaseline.app",
  "conversation": {
    "$id": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k",
    "$type": "Conversation",
    "subject": "Example subject",
    "answeredAt": "2026-10-22T12:00:00Z"
  },
  "action": {
    "$id": "https://api.sb/leaseline.app/actions/act_br07HsG8MG",
    "operation": "Conversation.create",
    "status": "done"
  },
  "links": {
    "self": "https://api.sb/leaseline.app/actions/act_br07HsG8MG"
  }
}
```

### Conversation.get
Returns one Conversation by id. [Verb page](/business/nouns/conversation/get?interface=api).

```text
GET /{namespace}/conversations/{id}
```

Path: `id`. Query: the other inputs. Reads only: it emits no Event.

**Inputs**

| Input | Type | Required | Description |
| --- | --- | --- | --- |
| `id` | `string` | Yes | The id of the Conversation. |
| `at` | `string` | No | A time or Version name: the record as it stood then. Unset: as it stands now. |

**Returns**

| Output | Type | Required | Description |
| --- | --- | --- | --- |
| `conversation` | [Conversation](/business/nouns/conversation) | Yes | The Conversation. |

**Refuses when**

| Check | Error | Fix | Then call |
| --- | --- | --- | --- |
| The key is valid, but its scopes do not allow this operation. | [`forbidden`](/code/api/errors/forbidden) | Use a key whose scopes cover the operation, or ask an owner of the namespace to grant them. | None. |

**Example**

```bash
curl https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY"
```

```json
{
  "api": "https://api.sb/leaseline.app",
  "$type": "Conversation",
  "$id": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k",
  "conversation": {
    "$id": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k",
    "$type": "Conversation",
    "subject": "Example subject",
    "answeredAt": "2026-10-22T12:00:00Z"
  },
  "links": {
    "self": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k",
    "up": "https://api.sb/leaseline.app/conversations"
  },
  "actions": {
    "answer": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k/answer",
    "assign": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k/assign",
    "close": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k/close"
  }
}
```

### Conversation.list
Returns Conversations, newest first, one page at a time. [Verb page](/business/nouns/conversation/list?interface=api).

```text
GET /{namespace}/conversations
```

Query: the inputs. Reads only: it emits no Event.

**Inputs**

| Input | Type | Required | Description |
| --- | --- | --- | --- |
| `limit` | `integer` | No | At most this many records, up to 100. The default is 20. |
| `after` | `string` | No | The cursor from the previous page. |
| `where` | `string` | No | A filter over the properties, such as `paidAt = null and total.amount > 500`. |
| `sort` | `string` | No | Properties to sort by, comma-separated; a leading minus sorts descending. |
| `total` | `boolean` | No | True adds the match count as `meta.total`, exact up to 10,000 matches and estimated above. |
| `facets` | `string` | No | Properties to count by value, comma-separated, returned as `meta.facets`. |
| `fields` | `string` | No | Properties to return on each record, comma-separated; `$id` and `$type` always return. |
| `include` | `string` | No | Related records to embed in place of their URLs, comma-separated. |
| `depth` | `integer` | No | How many levels of related records to embed. The default is 1. |
| `q` | `string` | No | Words to match across the text properties, ranked by relevance. |
| `match` | `string` | No | Ranks the search by `words`, or `meaning`; words is the default. |

**Returns**

| Output | Type | Required | Description |
| --- | --- | --- | --- |
| `conversations` | list of [Conversation](/business/nouns/conversation) | Yes | One page of Conversations. |

**Refuses when**

| Check | Error | Fix | Then call |
| --- | --- | --- | --- |
| The key is valid, but its scopes do not allow this operation. | [`forbidden`](/code/api/errors/forbidden) | Use a key whose scopes cover the operation, or ask an owner of the namespace to grant them. | None. |

**Example**

```bash
curl "https://api.sb/leaseline.app/conversations?limit=20" \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY"
```

```json
{
  "api": "https://api.sb/leaseline.app",
  "$type": "Conversation",
  "conversations": [
    {
      "$id": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k",
      "$type": "Conversation",
      "subject": "Example subject",
      "answeredAt": "2026-10-22T12:00:00Z"
    }
  ],
  "meta": {
    "limit": 20,
    "after": "conversation_0vg6SDjB6k"
  },
  "links": {
    "self": "https://api.sb/leaseline.app/conversations?limit=20",
    "next": "https://api.sb/leaseline.app/conversations?after=conversation_0vg6SDjB6k"
  }
}
```