# Help

URL: /start/help · Id: `page:start/help`

> What to say when a first run goes wrong, from a pending Stripe check to an agent you need to stop, and how to reach the Startups.Studio team.

Ask your agent first. It reads these docs and your [audit log](/systems/trust-and-governance/audit-log), so most fixes take one sentence.

## First-run problems
| What you see | Say | What happens |
| --- | --- | --- |
| Stripe still says verification is pending | "What does Stripe still need from me?" | Each open Stripe requirement is a [Task](/business/nouns/task) with Stripe's form and its deadline. [Merchant account](/systems/finance/merchant-account) lists what Stripe asks for. |
| Payments stopped after a Stripe deadline | "Why are charges off?" | A missed requirement turns charges off until you answer it. [Charges disabled](/code/api/errors/charges-disabled) has the fix. |
| Your domain does not load | "My domain is not working" | [Fix my domain](/products/site/domains/fix-my-domain) checks each record and names the wrong one. |
| `npm create startups` stops with an error | "Why did create fail?" | The error names its code and request id. [Errors](/code/api/errors) gives each code's cause and fix. |
| A test payment is missing | "Show me today's test payments" | Test and live keep separate records, so a test payment shows only in test. [Test and live](/code/builders/startup/test-and-live) explains the split. |
| An agent did something you did not want | "Pause every agent that talks to customers" | [Pause](/agents/pause-customer-facing-agents) stops them at once, and the next section undoes the work. |

## Undo what an agent did
Every call is an [Action](/business/nouns/action) in the audit log, with who asked, what ran and what it changed. Say "undo that", and the agent calls [`Change.revert`](/business/nouns/change/revert): a new [Change](/business/nouns/change) that reverses the old one and deletes nothing.

Money comes back through its own [Verb](/business/nouns/verb). A payment returns by [`Order.refund`](/business/nouns/order/refund), and an unpaid [Invoice](/business/nouns/invoice) stops by [`Invoice.void`](/business/nouns/invoice/void). A message already sent stays sent, so set a spending [Limit](/business/nouns/limit) before it matters, as in [approve what agents spend](/agents/approve-what-agents-spend).

## Reach a person
Support is the Startups.Studio team. Reach it on [startups.studio](https://startups.studio), [startups.new](/start/startups-new) or [startup.games](https://startup.games).

Say "get me a person" in any of the three. Your agent opens a [Conversation](/business/nouns/conversation) with the team and attaches the request ids and Actions involved. A person from the team answers in the same thread.

From code, every error carries a `requestId`. [Debugging](/code/cli/guides/debugging) shows the full record behind one id, which is usually the answer.

## What changed
The [Changelog](/changelog) lists what changed in the `startup-builder` package and its API, SDK, CLI and MCP, newest first. Each guide and [System](/business/nouns/system) carries `live`, `beta` or `planned`, and [the status table](/systems/how-to-read) defines each one.