# Managed service firm

URL: /start/templates/managed-service-firm · Id: `startupTemplate:managed-service-firm`

> A Managed service firm extends the Agent-run services firm with Humans who share Roles and an E2E managed service for businesses.

A Managed service firm extends the [Agent-run services firm](/start/templates/agent-run-services) with [Humans](/business/nouns/human) who share [Roles](/business/nouns/role), and sells an [E2E managed service](/products/templates/managed-service) to businesses. [Agents](/business/nouns/agent) do the work; people review it and answer for it.

## The business
| Line | Default |
| --- | --- |
| Earns | [E2E managed service](/products/templates/managed-service): `subscription` |
| Typical Prices | $2,000 to $8,000 a month per function |
| First revenue on | A [Demand Budget](/business/nouns/demand-budget) of $1k |
| Supply | `human`: Agents and people do the work |
| Motions | [b2b](/business/motions/b2b) |
| One metric per state | Idea: [Problem interviews](/agents/founding#problem-interviews); Building: [Committed ICP members](/agents/founding#committed-icp-members); Live: [Accepted outcomes](/agents/operations#accepted-outcomes); Repeatable: [Contribution per outcome](/agents/finance#contribution-per-outcome); Scale: [Net revenue retention](/agents/customer#net-revenue-retention) |
| Seed Plays | [LinkedIn outbound](/workflows/plays/linkedin-outbound), [Cold email](/workflows/plays/cold-email), [Events and webinars](/workflows/plays/events-and-webinars) |
| Compounding Plays | [Customer referrals](/workflows/plays/customer-referrals), [Editorial SEO](/workflows/plays/editorial-seo), [Owned newsletter](/workflows/plays/owned-newsletter) |

## Adds
| Kind | Item | From |
| --- | --- | --- |
| Operating model | [Multi-human](/agents/operating-models/multi-human) | This template |
| Product Template | [E2E managed service](/products/templates/managed-service) | This template |
| System | [Service delivery](/systems/service-delivery) | [E2E managed service](/products/templates/managed-service) |
| System | [Dispatch](/systems/dispatch) | [E2E managed service](/products/templates/managed-service) |
| System | [Supplier onboarding](/systems/supplier-onboarding) | [E2E managed service](/products/templates/managed-service) |
| System | [Earnings](/systems/payouts) | [E2E managed service](/products/templates/managed-service) |
| System | [Hiring](/systems/hiring) | This template |
| System | [Pay runs](/systems/payroll) | This template |
| Product Template | [Services-as-Software](/products/templates/services-as-software) | [Agent-run services firm](/start/templates/agent-run-services) |
| Product Template | [Agent as a Service](/products/templates/agent-as-a-service) | [Agent-run services firm](/start/templates/agent-run-services) |
| Motion | [b2b](/business/motions/b2b) | This template |

## Wakes
- [Delivery](/workflows/processes/delivery)
- [Supply](/workflows/processes/supply)
- [Staffing](/workflows/processes/staffing)
- [Hiring](/workflows/processes/hiring)
- [Payroll](/workflows/processes/payroll)
- [Support](/workflows/processes/support)
- [Verification](/code/verification)

## Staffing
- [Delivery Manager](/agents/operations/delivery-manager)
- [Supply Manager](/agents/operations/supply-manager)
- [Success Manager](/agents/customer/success-manager)
- [People Lead](/agents/people/people-lead)
- [Recruiter](/agents/people/recruiter)
- [Payroll Specialist](/agents/people/payroll-specialist)
- [Reviewer](/agents/quality/reviewer)
- [Tester](/agents/quality/tester)

## Floor
- [Automated hiring](/systems/legal-and-corporate/floor/automated-hiring)

## Controls
- [Conduct](/systems/trust-and-governance/controls/conduct)
- [Role structure](/systems/trust-and-governance/controls/role-structure)
- [Worker competence](/systems/trust-and-governance/controls/worker-competence)
- [Action accountability](/systems/trust-and-governance/controls/action-accountability)
- [Control wake review](/systems/trust-and-governance/controls/control-wake-review)
- [Control definition](/systems/trust-and-governance/controls/control-definition)
- [One-way Action windows](/systems/trust-and-governance/controls/one-way-windows)
- [Control sameness](/systems/trust-and-governance/controls/control-sameness)
- [Adversarial control testing](/systems/trust-and-governance/controls/adversarial-testing)
- [Unseated access](/systems/trust-and-governance/controls/unseated-access)
- [Namespace isolation](/systems/trust-and-governance/controls/namespace-isolation)
- [Append-only records](/systems/trust-and-governance/controls/append-only-records)
- [Change approval](/systems/trust-and-governance/controls/change-approval)
- [Agent definition evals](/systems/trust-and-governance/controls/agent-definition-evals)
- [Environment separation](/systems/trust-and-governance/controls/environment-separation)
- [Input validation](/systems/trust-and-governance/controls/input-validation)
- [Action completion](/systems/trust-and-governance/controls/action-completion)
- [Outcome confirmation](/systems/trust-and-governance/controls/outcome-confirmation)
- [Bank detail changes](/systems/trust-and-governance/controls/bank-detail-changes)

## Builders
- [ServiceBuilder](/code/builders/service)
- [SoftwareBuilder](/code/builders/software)
- [StartupBuilder](/code/builders/startup)
- [SalesBuilder](/code/builders/sales)

## Next
None.

## Example
A firm runs bookkeeping for dental groups at $2,400 a month. Agents categorize every transaction and draft each monthly close, and two staff accountants review every close and sign year-end filings under their own [Credentials](/business/nouns/credential). [LinkedIn outbound](/workflows/plays/linkedin-outbound) to practice managers wins the first five groups.