# Commerce and fulfillment

URL: /systems/commerce-and-fulfillment · Id: `page:systems/commerce-and-fulfillment`

> The Systems that sell, onboard suppliers and deliver every Order.

The [Systems](/business/nouns/system) in this group sell, onboard each [Supplier](/business/nouns/supplier) and deliver every [Order](/business/nouns/order). Each one wakes with the [Product Template](/business/nouns/product-template) that needs it; a plain software business never sees them.

## The Systems
| System | What it does | Say |
| --- | --- | --- |
| [Matchmaking](/systems/matching) | Pairs buyers with Suppliers and settles each sale on the Supplier | "Match this buyer with a supplier" |
| [Supplier onboarding](/systems/supplier-onboarding) | Applications, identity and background checks, signed [Agreements](/business/nouns/agreement), first job | "Onboard a new supplier" |
| [Credentialing](/systems/credentialing) | Licenses checked with the issuer, expiry tracked | "Check this nurse’s license" |
| [Dispatch](/systems/dispatch) | Proposes each job to an eligible, available Supplier, then the next | "Send each job to an available supplier" |
| [Service delivery](/systems/service-delivery) | Runs each job to its [Outcome Contract](/business/nouns/outcome-contract), with proof of each step | "Deliver this job to the contract" |
| [Listings](/systems/listings) | Public profiles that businesses claim, verified, with paid placement | "List every bookkeeper in the city" |
| [Commerce](/systems/commerce) | Physical products sold by dropship, shipped and tracked | "Sell physical products" |

## Which template wakes what
| Product Template | Wakes |
| --- | --- |
| [Marketplace](/products/templates/marketplace) | Matchmaking, Supplier onboarding, [Earnings](/systems/payouts) |
| [Licensed-human marketplace](/products/templates/licensed-marketplace) | The Marketplace set, plus Credentialing and Dispatch |
| [Directory](/products/templates/directory) | Listings |
| [Services-as-Software](/products/templates/services-as-software) | Service delivery |
| [Dropship store](/products/templates/dropship-store) | Commerce |

## How an Order is fulfilled
On a Marketplace, the Supplier is the seller of record, so each sale settles on their own Stripe account. The [Startup](/business/nouns/startup) keeps an application fee, and the Supplier is paid once the buyer confirms the work.

A contested job opens a [Dispute](/business/nouns/dispute) that a person uninvolved in the Order decides.

[Marketplace payments](/systems/finance/marketplace-payments) follows one sale end to end.