# Chargebacks

URL: /systems/legal-and-corporate/floor/chargebacks · Id: `floorRow:chargebacks`

> Chargebacks watches each Startup’s daily dispute rate on the shared merchant account, refunds complainers early, and pauses paid ads past the act level.

Chargebacks watches each [Startup](/business/nouns/startup)’s daily dispute rate on the shared merchant account, refunds complainers early, and pauses paid ads past the act level.

| Property | Value |
| --- | --- |
| Wakes | Card disputes rise against a Startup’s settled charges, or against the shared merchant account. |
| Process | [Trust and safety](/workflows/processes/trust-and-safety) |
| Signs | [Risk Analyst](/agents/operations/risk-analyst), [Operations Team](/agents/operations) |
| Sources | card-network dispute monitoring programs (not a statute); the card processor’s merchant terms |