# Surveys

URL: /systems/surveys · Id: `system:surveys`

> Surveys measures sentiment, such as NPS, CSAT and the product-market-fit question, and turns every answer into Metrics and Evidence.

[Surveys](/business/nouns/survey) asks [Customers](/business/nouns/customer) how they feel at set moments, with NPS, CSAT and the product-market-fit question. Each answer becomes [Metrics](/business/nouns/metric) and [Evidence](/business/nouns/evidence), and a survey goes out on an [Event](/business/nouns/event), not a calendar.

## Summary
| Part | This System |
| --- | --- |
| Group | Data and insights |
| Status | Live |
| Shelf | Front: offered from a Startup’s first days |

You can ask:

- “Ask customers how disappointed they would be without us”
- “Send an NPS survey”
- “What did people say in the last survey?”

## What you get
| Part | This System |
| --- | --- |
| Starts | On for every Startup at creation, with nothing to install. |
| Built from | [Email delivery](/systems/communications/email), [Event streams](/code/platform/event-streams), [AI gateway](/code/platform/ai-gateway) |

## Nouns it owns
| Noun | Definition |
| --- | --- |
| [Survey](/business/nouns/survey) | A Survey is a Form sent to measure, such as NPS or CSAT, whose answers become Metrics and Evidence. |

## Verbs
| Verb | Object | Approval | Event |
| --- | --- | --- | --- |
| [Survey.create](/business/nouns/survey/create) | [Survey](/business/nouns/survey) | None | `Survey.created` |
| [Survey.update](/business/nouns/survey/update) | [Survey](/business/nouns/survey) | None | `Survey.updated` |

## Events
| Direction | Event | How |
| --- | --- | --- |
| Emits | `Survey.created` | By [Survey.create](/business/nouns/survey/create) |
| Emits | `Survey.updated` | By [Survey.update](/business/nouns/survey/update) |

## States
None.

## Who operates it
| Part | This System |
| --- | --- |
| Accountable | [Success Manager](/agents/customer/success-manager) |
| Team | [Customer Team](/agents/customer) |
| Seat | A role agent holds it until a Human is seated. |
| Autonomy | `supervised` |
| Also calls its Verbs | [Researcher](/agents/product/researcher) |

## Approvals and limits
None.

## Processes that use it
None.

## Rail underneath
None.

## Views and dashboards
| View | Shows | Metrics |
| --- | --- | --- |
| The [Success Manager](/agents/customer/success-manager)’s view | The Metrics its accountable Role answers for. | [Expansion revenue](/agents/customer#expansion-revenue), [Save rate](/agents/customer#save-rate), [Customer health](/agents/customer#customer-health) |

## Access
What each Access level may call here.

| Access level | May call |
| --- | --- |
| `owner` | Every Verb (5) |
| `admin` | Every Verb (5) |
| `member` | Every Verb (5) |
| `viewer` | Read only (2 of 5) |

## Import and export
None.

## Fees and pricing
None.

## Availability and limits
| Part | This System |
| --- | --- |
| Status | Live |

## Compliance notes
Controls it carries:

- [Log completeness](/systems/trust-and-governance/controls/log-completeness)
- [Append-only records](/systems/trust-and-governance/controls/append-only-records)

## Related Systems
- [Discovery](/business/discovery)
- [Success](/systems/success)
- [Reviews](/systems/reviews)

## Example
A [b2c](/business/motions/b2c) [SaaS](/products/templates/saas) for language practice asks how a learner would feel without it, after their tenth lesson. 44% pick the strongest answer, above the 40% [Goal](/business/nouns/goal) the [Startup](/business/nouns/startup) set. The [Success Manager](/agents/customer/success-manager) [Agent](/business/nouns/agent) reads the written answers and files the top complaint as a [Problem](/business/nouns/problem).