# Outcome confirmation

URL: /systems/trust-and-governance/controls/outcome-confirmation · Id: `control:outcome-confirmation`

> Every Order’s outcome is confirmed before it is billed, and a missed outcome is redone once.

Every [Order](/business/nouns/order)’s outcome is confirmed before it is billed, and a missed outcome is redone once.

## Satisfies
| Criterion | Text |
| --- | --- |
| [SOC2 PI1.4](/systems/trust-and-governance/criteria/soc2/pi1-4) | The entity makes outputs available, complete, accurate and timely, and only to authorized recipients. |

## Implemented by
- [Delivery](/workflows/processes/delivery)
- [Deliver an outcome](/workflows/processes/delivery/deliver-outcome)
- [Service delivery](/systems/service-delivery)

## Test
| Step | Rule |
| --- | --- |
| Kind | Preventive: it stops the failure before it happens. |
| Select | Every Order billed in the report period. |
| Assert | Each has a confirmation Event dated before its Invoice. |

## Owner
[Delivery Manager](/agents/operations/delivery-manager), [Operations Team](/agents/operations).

## Example
A café owner's reconciled month is delivered on the 4th. The owner confirms on the 5th, and the [Invoice](/business/nouns/invoice) is dated the 5th, after the confirmation [Event](/business/nouns/event).