# Worker competence

URL: /systems/trust-and-governance/controls/worker-competence · Id: `control:worker-competence`

> Each agent Worker runs a pinned model and instruction Version with passing evals, and each Human passes a paid work trial.

Each agent [Worker](/business/nouns/worker) runs a pinned model and instruction [Version](/business/nouns/version) with passing evals, and each [Human](/business/nouns/human) passes a paid work trial.

## Satisfies
| Criterion | Text |
| --- | --- |
| [SOC2 CC1.4](/systems/trust-and-governance/criteria/soc2/cc1-4) | The entity attracts, develops and retains competent individuals in alignment with its objectives. |
| [ISO27001 A.6.1](/systems/trust-and-governance/criteria/iso27001/a-6-1) | Candidates are screened before joining and on an ongoing basis, in proportion to risk. |
| [ISO27001 A.6.3](/systems/trust-and-governance/criteria/iso27001/a-6-3) | Personnel receive security awareness, education and training relevant to their job. |
| [HIPAA 164.308(a)(5)](/systems/trust-and-governance/criteria/hipaa/164-308-a-5) | The entity runs a security awareness and training program for every member of its workforce. |

## Implemented by
- [Staffing](/workflows/processes/staffing)
- [Hiring](/workflows/processes/hiring)
- [Verification](/code/verification)
- [Evals](/agents/evals-system)
- [Background checks](/systems/people/background-checks)

## Test
| Step | Rule |
| --- | --- |
| Kind | Preventive: it stops the failure before it happens. |
| Select | Every Worker seated in the report period. |
| Assert | Each agent Version has a passing Evaluator record before seating, and each Human has a completed work trial and verified Credentials. |

## Owner
[People Lead](/agents/people/people-lead), [People Team](/agents/people).

## Example
A support [Agent](/business/nouns/agent) for a lesson-booking app is seated on a pinned model and instruction Version with a passing [Evaluator](/business/nouns/evaluator) record. Its Human backup completed a paid one-week work trial.