# Fix a barrier

URL: /workflows/processes/barrier-reports/fix-barrier · Id: `workflow:fix-barrier`

> Fix a barrier gives the reporter an accessible alternative at once and fixes the Page, App or document within five business days.

Fix a barrier gives the reporter an accessible alternative at once and fixes the [Page](/business/nouns/page), [App](/business/nouns/app) or document within five business days.

## Trigger
Runs on `Thread.created` where `intake = 'barrier-reports'`. Part of [Barrier reports](/workflows/processes/barrier-reports), run by the [Product Team](/agents/product).

## Steps
1. Acknowledge the report and offer an accessible alternative the same day.
2. Reproduce the barrier and record it as an Issue.
3. Fix the barrier in a Change.
4. Tell the reporter it is fixed and ask them to confirm.

## Outputs
- [Issue](/business/nouns/issue)
- [Change](/business/nouns/change)
- [Message](/business/nouns/message)

## Example
A screen-reader user reports that the checkout button has no label. Within the hour they get a link to finish the order by email. The label ships in a [Change](/business/nouns/change) two days later, and the user confirms it reads correctly.