# Answer a chargeback

URL: /workflows/processes/billing/answer-chargeback · Id: `workflow:answer-chargeback`

> Answer a chargeback gathers the Order’s evidence, answers the Dispute through Stripe before its deadline or accepts it, and flags repeat disputers.

Answer a chargeback gathers the [Order](/business/nouns/order)’s evidence, answers the [Dispute](/business/nouns/dispute) through Stripe before its deadline or accepts it, and flags repeat disputers.

## Trigger
Runs on [`Dispute.opened`](/business/nouns/dispute#disputeopened). Part of [Billing](/workflows/processes/billing), run by the [Finance Team](/agents/finance).

## Steps
1. Gather the Order, its delivery record, the Messages and the terms the Customer accepted as Evidence.
2. Accept the Dispute only when the Evidence cannot win it; otherwise answer it. It waits 1 business hour first.
3. Answer the Dispute through Stripe before its deadline. It waits 1 business hour first.
4. Send a Customer with a second Dispute to fraud screening.

## Outputs
- [Evidence](/business/nouns/evidence)
- [Dispute](/business/nouns/dispute)

## Example
A [Customer](/business/nouns/customer) disputes a $99 annual charge as unrecognized. The [Billing Specialist](/agents/finance/billing-specialist) gathers the signup record, 41 logins and the accepted terms. The answer goes through Stripe in four days, and the bank rules for the [Startup](/business/nouns/startup).