# Invoice reminders

URL: /workflows/processes/billing/invoice-reminders · Id: `workflow:invoice-reminders`

> Invoice reminders tell each Customer about a `send` Invoice before its due date and once past it, and never retry a charge.

Invoice reminders tell each [Customer](/business/nouns/customer) about a `send` [Invoice](/business/nouns/invoice) before its due date and once past it, and never retry a charge.

## Trigger
Runs every day. Part of [Billing](/workflows/processes/billing), run by the [Finance Team](/agents/finance).

## Steps
1. Remind the Customer on each `send` Invoice a week before its due date, with bank details and its purchase order number.
2. Remind again the day after it falls past due.
3. Pause service only after the last reminder past due goes unpaid.

## Outputs
- [Invoice](/business/nouns/invoice)
- [Message](/business/nouns/message)

## Example
A law firm owes a $2,400 `send` [Invoice](/business/nouns/invoice) due on the 31st. A reminder with bank details goes out on the 24th and another the day after the due date. It pays two days later, so service never pauses.