# Renewal notice

URL: /workflows/processes/billing/renewal-notice · Id: `workflow:renewal-notice`

> Renewal notice tells each Customer on a term of a year or longer the date, Price and cancel link before it renews.

Renewal notice tells each [Customer](/business/nouns/customer) on a term of a year or longer the date, [Price](/business/nouns/price) and cancel link before it renews.

## Trigger
Runs every day. Part of [Billing](/workflows/processes/billing), run by the [Finance Team](/agents/finance).

## Steps
1. Find Subscriptions and Agreements of a year or longer that renew inside the notice window, 15 to 45 days out by default.
2. Find free trials longer than 31 days that convert to paid inside 3 to 21 days.
3. Send one Message with the renewal date, the Price, usage against each Entitlement, and a one-step cancel link.
4. Send it inside the Customer’s open Thread when a complaint is open, never after the window’s last day.
5. Record the notice on the Subscription or Agreement with the date sent.
6. Hand Customers whose usage fell this term to the Success Manager before the renewal date.

## Outputs
- [Message](/business/nouns/message)

## Example
A litigation team pays $14,400 a year for a court-filings API, renewing on `2027-03-01`. Thirty days before, one [Message](/business/nouns/message) gives the date, the [Price](/business/nouns/price), 9 of 12 seats active and a one-step cancel link. The send is recorded on the [Renewal](/business/nouns/renewal).