# Signal interview

URL: /workflows/processes/customer-research/signal-interview · Id: `workflow:signal-interview`

> Signal interview asks a new Customer one question about past behavior at the moment of acceptance and grades the answer.

Signal interview asks a new [Customer](/business/nouns/customer) one question about past behavior at the moment of acceptance and grades the answer.

## Trigger
Runs on [`Offer.accepted`](/business/events/Offer.accepted). Part of [Customer research](/workflows/processes/customer-research), run by the [Product Team](/agents/product).

## Steps
1. Ask one question about what the Customer did and paid before.
2. Grade the answer as behavior, commitment, or opinion.
3. Record it as Evidence in the ranked feedback list, with its origin.

## Outputs
- [Interview](/business/nouns/interview)
- [Evidence](/business/nouns/evidence)

## Example
A home inspector accepts the $15 listing [Offer](/business/nouns/offer) and says she paid $300 a month for bought leads before. The answer is graded behavior and recorded as [Evidence](/business/nouns/evidence).