# Start the remedy

URL: /workflows/processes/delivery/start-remedy · Id: `workflow:start-remedy`

> Start the remedy holds the fee on a disputed Service Order and runs the Outcome Contract’s remedy: redo, refund, or credit.

Start the remedy holds the fee on a disputed [Service](/business/nouns/service) [Order](/business/nouns/order) and runs the [Outcome Contract](/business/nouns/outcome-contract)’s remedy: redo, refund, or credit.

## Trigger
Runs on [`Order.disputed`](/business/events/Order.disputed). Part of [Delivery](/workflows/processes/delivery), run by the [Operations Team](/agents/operations).

## Steps
1. Hold the fee for the disputed lines.
2. Run the remedy the Outcome Contract names: redo the work, refund, or grant a credit.
3. Release or return the held fee when the remedy completes.

## Outputs
- [Dispute](/business/nouns/dispute)
- [Order](/business/nouns/order)
- [Task](/business/nouns/task)

## Example
A [Customer](/business/nouns/customer) disputes a translated contract for missing two clauses. The workflow holds the $300 fee, and the [Outcome Contract](/business/nouns/outcome-contract) names a redo; the redo is confirmed in two days and the fee is released.