One sentence stops every Agent seated in a Role that answers customers. Their pending Actions hold, new Tasks queue in each seat, and resume picks up where they stopped.

Needs Agent

What you get

1pause on every agent that talks to customersAgent
1hold on everything those agents started and had not finishedAction
1short holding reply to each customer who writes, from your support addressMessage
1new requests kept in line until you turn the agents back onTask
1note of each pause and your reason, on the recordEvent

Your agent does

Agent.pause

You, to your agent

Pause every agent that talks to customers.

Stop all customer-facing agents now.

Something is wrong, stop the agents replying to customers.

# Agent.pause
curl -X POST https://api.sb/leaseline.app/agents/pause \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"reason":"Wrong refund policy in replies since 9:40.","customerFacing":true}'

import { $ } from 'startup-builder'

await $.Agent.pause({ reason: 'Wrong refund policy in replies since 9:40.', customerFacing: true })

npx startup-builder do Agent.pause --json '{"reason":"Wrong refund policy in replies since 9:40.","customerFacing":true}'

{
  "name": "do",
  "arguments": {
    "code": "return await $.Agent.pause({ reason: 'Wrong refund policy in replies since 9:40.', customerFacing: true })"
  }
}

Change it

Pause only the Customer Team.
Resume Susan once the policy is fixed.
Retire this agent and put another in the seat.

Under the hood

Systems: Workforce, Work queue, Support
Nouns: Agent, Role, Action, Task
Events: Agent.paused

What you getCopy Anchor Link

Your agent doesCopy Anchor Link

Change itCopy Anchor Link

Under the hoodCopy Anchor Link

What you get

Your agent does

Change it

Under the hood