Review the support agent

A Role Review checks one seat against its Role contract for a period. It reads the seat's results, checks each standard, and sets the autonomy rung the seat keeps.

What you getCopy Anchor Link

• 1score for each number the seat answers for, against its targetRole Review
• 1check of every promise in its contract, such as replying within an hourRole Review
• 1how much it may do without asking after the reviewRole
• 1one change the review asks for, if anyRole Review

Your agent doesCopy Anchor Link

# Role.review
curl -X POST https://api.sb/leaseline.app/roles/customer-lead/review \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"period":"2026-W43"}'

import { $ } from 'startup-builder'

await $.Role.review({ role: 'customer-lead', period: '2026-W43' })

npx startup-builder do Role.review --json '{"role":"customer-lead","period":"2026-W43"}'

{
  "name": "do",
  "arguments": {
    "code": "return await $.Role.review({ role: 'customer-lead', period: '2026-W43' })"
  }
}

Change itCopy Anchor Link

• Review every seat each Monday and send me the misses.
• Compare this week with the four before it.
• Let it answer weekend chats on its own.

Under the hoodCopy Anchor Link

Systems

Workforce, Evals

Nouns

Role, Role Review, Metric, Evaluator

Events

Role.reviewed