Conversation routes: escalate, reopen

Reference for Conversation, one group of Conversation routes.

Conversation.escalate

Escalate hands a Conversation and its summary to the Worker in the Role above, a Human only where one holds it. Verb page.

Text

POST /{namespace}/conversations/{conversation}/escalate

Path: conversation. Body, as JSON: the other inputs. Emits Conversation.escalated.

Inputs

Input	Type	Required	Description
`conversation`	Conversation	required	The Conversation to hand off.
`reason`	`string`	required	Why it moves up.

Returns

Output	Type	Required	Description
`conversation`	Conversation	required	The Conversation, with its new Worker.

Refuses when

Check	Error	Fix	Then call
The key is valid, but its scopes do not allow this operation.	`forbidden`	Use a key whose scopes cover the operation, or ask an owner of the namespace to grant them.	None.

Example

Terminal

curl -X POST https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k/escalate \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"reason":"lowConfidence"}'

JSON

{
  "api": "https://api.sb/leaseline.app",
  "conversation": {
    "$id": "https://api.sb/leaseline.app/conversations/conversation_0vg6SDjB6k",
    "$type": "Conversation",
    "subject": "Example subject",
    "answeredAt": "2026-10-22T12:00:00Z"
  },
  "action": {
    "$id": "https://api.sb/leaseline.app/actions/act_br07HsG8MG",
    "operation": "Conversation.escalate",
    "status": "done"
  },
  "links": {
    "self": "https://api.sb/leaseline.app/actions/act_br07HsG8MG"
  }
}

Conversation.reopen

Reopen reverses a Conversation’s resolution when a reversal signal arrives within 7 days, and grades the resolution a failure. Verb page.