Conversation commands: escalate, reopen
The Conversation Verbs escalate, reopen as CLI commands, with inputs, result, refusals and an example.
Reference for Conversation, one group of Conversation commands.
Conversation.escalate
Escalate hands a Conversation and its summary to the Worker in the Role above, a Human only where one holds it. Verb page.
npx startup-builder do Conversation.escalate --json '<input>' [--try | --send | --do]Emits Conversation.escalated.
Inputs
| Input | Type | Required | Description |
|---|---|---|---|
conversation | Conversation | required | The Conversation to hand off. |
reason | string | required | Why it moves up. |
Returns
| Output | Type | Required | Description |
|---|---|---|---|
conversation | Conversation | required | The Conversation, with its new Worker. |
Refuses when
| Check | Error | Fix | Then call |
|---|---|---|---|
| The key is valid, but its scopes do not allow this operation. | forbidden | Use a key whose scopes cover the operation, or ask an owner of the namespace to grant them. | None. |
Example
npx startup-builder do Conversation.escalate --json '{"conversation":Conversation.reopen
Reopen reverses a Conversation’s resolution when a reversal signal arrives within 7 days, and grades the resolution a failure. Verb page.
npx startup-builder do Conversation.reopen --json '<input>' [--try | --send | --do]Emits Conversation.reopened.
Inputs
| Input | Type | Required | Description |
|---|---|---|---|
conversation | Conversation | required | The resolved Conversation. |
signal | string | required | What reversed it: a new Message on the subject, a request for a person, a rating of 2 or lower, or a Dispute. |
Returns
| Output | Type | Required | Description |
|---|---|---|---|
conversation | Conversation | required | The Conversation, open again. |
Refuses when
| Check | Error | Fix | Then call |
|---|---|---|---|
| The key is valid, but its scopes do not allow this operation. | forbidden | Use a key whose scopes cover the operation, or ask an owner of the namespace to grant them. | None. |
Example
npx startup-builder do Conversation.reopen --json '{"conversation":