Cancelling ends a Subscription at the close of its current period: it stops renewing, and the Customer keeps access until then. To stop billing for a while without ending it, pause it.

Needs Charge monthly · Open a bank account

What you get

1Subscription that stops renewing at the end of the paid periodSubscription
1access kept until that dateEntitlement
1Customer record kept, with the reason they gaveCustomer

Your agent does

Subscription.unsubscribe

You, to your agent

Cancel a customer’s subscription.

Cancel Riverside’s plan.

Stop billing this customer.

# Subscription.unsubscribe
curl -X POST https://api.sb/leaseline.app/subscriptions/subscription_riverside/unsubscribe \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"reason":"Moving to a property manager with its own software."}'

import { $ } from 'startup-builder'

await $.Subscription.unsubscribe({ subscription: 'subscription_riverside', reason: 'Moving to a property manager with its own software.' })

npx startup-builder do Subscription.unsubscribe --json '{"subscription":"subscription_riverside","reason":"Moving to a property manager with its own software."}'

{
  "name": "do",
  "arguments": {
    "code": "return await $.Subscription.unsubscribe({ subscription: 'subscription_riverside', reason: 'Moving to a property manager with its own software.' })"
  }
}

Change it

Pause it for a month instead.
Refund their last invoice too.
Ask why they are leaving before it ends.

Under the hood

Systems: Billing
Nouns: Subscription, Customer, Entitlement
Events: Subscription.unsubscribed
Stripe objects: Subscription

What you getCopy Anchor Link

Your agent doesCopy Anchor Link

Change itCopy Anchor Link

Under the hoodCopy Anchor Link

What you get

Your agent does

Change it

Under the hood