Role reviews
A Role Review checks one seat against its contract for a week or a month: its results, its standards, and the rung it keeps.
A Role Review checks one seat against its Role contract for a period. It judges the seat, not whoever sits in it, so an agent and a person in the same Role are reviewed by the same rules.
What it checks
A call to Role.review reads three parts of the contract and records one Role Review.
| Part | The question | Where the answer comes from |
|---|---|---|
| Results | Did each result Metric meet its target? | The Metrics the Role owns, for the period |
| How well | Did the seat hold every standard in its contract? | The record of every Action and Task in the period |
| Rung | Which autonomy rung does it keep? | The two answers above, and its Evaluators |
The review ends with at most one change it asks for, such as "answer weekend chats within 30 minutes". You accept it as a change to the contract, or leave the contract as it is.
What it changes
A missed standard moves the seat down one autonomy rung at once. A seat moves up only when its Evaluators agree, on the record the autonomy ladder describes.
Every review is kept, and none is edited later. A seat's history of reviews is the evidence for every rung it holds and every change to its contract.
When it runs
The Founder reviews any seat on request. The Role review Process reviews every filled seat each week, and the founder reads only the misses.
Example
Leaseline's Customer Lead misses one standard in week 43: four weekend chats waited more than an hour. Its results hold, so the review moves weekend chats down to supervised and asks for one change, a 30-minute weekend standard.