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Conversation.create

POST /{namespace}/conversations

Creates a Conversation.

Mode
do
Event
Conversation.created

Create makes a new Conversation from the inputs below. It is inherited: every Noun has get, list, create, update and delete.

Inputs

InputTypeRequiredDescription
subjectstringWhat the Thread is about.
answeredAtdatetimeWhen a Worker last answered.
resolutionstringHow it was resolved: the Customer said so, or 72 hours passed after an answer with no reply.
workerWorkerOne Worker owes each Conversation its next answer.
customerCustomerThe Customer a Conversation serves, so every answer reads that Customer’s records.
issueIssueThe Issue or Incident a Conversation reports; resolving it answers every linked Conversation.

Outputs

OutputTypeRequiredDescription
conversationConversationrequiredThe Conversation.

Effects

  • Emits Conversation.created.
  • Two-way: try, send, do.

Refuses when

CheckErrorFixThen call
The key is valid, but its scopes do not allow this operation.forbiddenUse a key whose scopes cover the operation, or ask an owner of the namespace to grant them.Conversation.create

When it waits

GateDefault
Decision classLow: two-way, nothing at stake
Delay windowNone: it runs once review passes.
LimitThe call Limit of the Permission it runs under.
Over the LimitIt waits pending for an Approval from the Founder. Approved, it runs; refused, it ends refused with limit-exceeded; unanswered by its deadline, it ends canceled.