Customize a Service
What an Offer may change on its Service, what each buyer changes through its brief, and what never varies between two buyers of one Offer.
A Service holds the default promise; each Offer may tighten it, never loosen it. Each buyer shapes its own job through its brief, and two buyers of one Offer always get the same promise.
What an Offer changes
| An Offer sets | Example | Bound by |
|---|---|---|
| Tighter contract terms | A rush audit with a 24-hour deadline | The Service's default contract: tighten only |
basis | Price per listing fixed (output) | The Service's assurance: graded checks support up to output |
payment | A deposit at the order, the rest on acceptance | onEarn, deposit, prepaid or milestones |
agentBuyers | Listed for buying agents | Needs graded assurance or an Evaluator that accepts |
| Its Price | $99 for up to 1,000 listings | The contribution floor on Offer.publish |
An Offer never names another done Event than its Service's. The publish check refuses any Offer that breaks one of these bounds. A rush Offer that promises a refund on an unchecked step never goes live.
What a buyer changes
A buyer shapes its job through its brief: the catalog, its size, its style guide and the turnaround it needs. The brief is the ceiling of what the Order buys, and work beyond it goes on a new Quote. Intake forms shows how the brief is asked for.
A buyer that needs its own terms gets a private Offer, sold through a Quote. Make a custom plan for one customer is the guide.
What never varies
Experiments test copy, intake questions and Evaluators freely. They never vary a buyer's remedy, revisions, refund rights or acceptance window: two Customers buying the same Offer get the same promise.
A contract is versioned with its Offer. A new Version applies to new Orders, and every placed Order keeps the terms it was bought under.
What the builder changes
The builder changes the Service's steps, its checkers, its supply and its default contract in the product file. Each change builds a new Version, and each Offer published on it passes the same check.