Close the loop
Close the loop tells each Customer whose Evidence a merged Issue addresses that it shipped, then grades whether they used it.
Trigger
Runs on Change.merged. Part of Customer research, run by the Product Team.
Steps
- Find the Issues the merged Change resolves and the Problems they address.
- Message each outside Customer whose Evidence sits on those Problems, in their existing Thread.
- After 14 days, record whether each one called the new or changed Verb, as Behavior-grade Evidence.
- Lower the Problem’s rank when most requesters did not use it.
Outputs
Example
Twelve Customers of a timesheet app asked for CSV export. When the export Change merges, each gets a message in their existing Thread; after 14 days, 9 have exported, recorded as Behavior-grade Evidence.