Answer a chargeback
Answer a chargeback gathers the Order’s evidence, answers the Dispute through Stripe before its deadline or accepts it, and flags repeat disputers.
Trigger
Runs on Dispute.opened. Part of Billing, run by the Finance Team.
Steps
- Gather the Order, its delivery record, the Messages and the terms the Customer accepted as Evidence.
- Accept the Dispute only when the Evidence cannot win it; otherwise answer it. It waits 1 business hour first.
- Answer the Dispute through Stripe before its deadline. It waits 1 business hour first.
- Send a Customer with a second Dispute to fraud screening.
Outputs
Example
A Customer disputes a $99 annual charge as unrecognized. The Billing Specialist gathers the signup record, 41 logins and the accepted terms. The answer goes through Stripe in four days, and the bank rules for the Startup.