Dunning
Dunning retries failed payments on a schedule, tells the Customer once per retry, and pauses access only after the last attempt.
Trigger
Runs every day. Part of Billing, run by the Finance Team.
Steps
- Retry each unpaid Invoice on the dunning schedule. It waits 1 business hour first.
- Tell the Customer once per retry, with a link to update payment.
- Pause service only after the last attempt fails.
- Void the Invoice and write it off 30 days after service pauses unpaid. It waits 1 business hour first.
Outputs
Example
A dental office's card fails on the 1st. Dunning retries on the 3rd, 7th, and 14th, sends one email per retry with a payment link, and pauses reminders only after the 14th fails.