Give customers one address to write to. Your agent answers each email within the hour and hands you the ones it should not answer alone.

Needs Connect my domain

What you get

1support address at your DomainMailbox
1Conversation per customer email, answered within the hourConversation

Your agent does

Mailbox.create then Setting.update

You, to your agent

Set up a support inbox.

Answer my customers within an hour.

Answer support email for me.

# 1. Mailbox.create
curl -X POST https://api.sb/leaseline.app/mailboxes \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"medium":"email","address":"support@leaseline.app","stream":"transactional"}'

# 2. Setting.update
curl -X PATCH https://api.sb/leaseline.app/settings/setting_mfZPXxFQYD \
  -H "Authorization: Bearer $STARTUP_BUILDER_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"value":"1h","key":"support.firstResponse"}'

import { $ } from 'startup-builder'

await $.Mailbox.create({ medium: 'email', address: 'support@leaseline.app', stream: 'transactional' })
await $.Setting.update({ id: 'setting_mfZPXxFQYD', value: '1h', key: 'support.firstResponse' })

npx startup-builder do Mailbox.create --json '{"medium":"email","address":"support@leaseline.app","stream":"transactional"}'
npx startup-builder do Setting.update --json '{"id":"setting_mfZPXxFQYD","value":"1h","key":"support.firstResponse"}'

{
  "name": "do",
  "arguments": {
    "code": "await $.Mailbox.create({ medium: 'email', address: 'support@leaseline.app', stream: 'transactional' })\nreturn await $.Setting.update({ id: 'setting_mfZPXxFQYD', value: '1h', key: 'support.firstResponse' })"
  }
}

Change it

Answer within 15 minutes during business hours.
Send every refund question to me.
Add a chat box to the site.

Under the hood

Systems: Support, Mailboxes
Nouns: Mailbox, Conversation, Message
Events: Mailbox.created, Setting.updated

Each email opens a Conversation in Support. The first-response time is the support.firstResponse Setting of the Support Process.

What you getCopy Anchor Link

Your agent doesCopy Anchor Link

Change itCopy Anchor Link

Under the hoodCopy Anchor Link

What you get

Your agent does

Change it

Under the hood