Problem board
Problem board collects what Customers ask for as Problems on a public board, counts each vote with its Evidence, and tells voters when fixes ship.
Problem board collects what Customers ask for as Problems on a public board, in their own words. Each vote keeps its Evidence, and every voter hears when a Version that addresses their Problem ships.
Summary
| Part | This System |
|---|---|
| Group | Support |
| Status | Planned: documented ahead of release |
| Shelf | Front: offered from a Startup’s first days |
| Reach | Most Startups, offered as its shelf says |
You can ask:
- “Put up a feedback board”
- “What do customers ask for most?”
- “Tell everyone who asked for this that it shipped”
What you get
| Part | This System |
|---|---|
| Starts | On for every Startup at creation, with nothing to install. |
| Built from | Database, Email delivery, Search |
Nouns it owns
| Noun | Definition |
|---|---|
| Problem | A Problem is what an ICP struggles with, in their own words: how they solve it today and what it costs them. |
Verbs
| Verb | Object | Approval | Event |
|---|---|---|---|
| Problem.vote | Problem | None | Problem.voted |
| Problem.notify | Problem | Asks first; waits 1 business hour | Problem.notified |
| Problem.rank | Problem | None | Problem.ranked |
Events
| Direction | Event | How |
|---|---|---|
| Emits | Problem.voted | By Problem.vote |
| Emits | Problem.notified | By Problem.notify |
| Emits | Problem.ranked | By Problem.rank |
States
None.
Who operates it
| Part | This System |
|---|---|
| Accountable | Product Lead |
| Team | Product Team |
| Seat | A role agent holds it until a Human is seated. |
| Also calls its Verbs | Researcher |
Approvals and limits
| Verb | Rule | Detail |
|---|---|---|
| Problem.notify | A person says yes first | Waits 1 business hour |
Processes that use it
| Process | How it uses it |
|---|---|
| Customer research | A step calls Problem.rank |
Rail underneath
None.
Views and dashboards
| View | Shows | Metrics |
|---|---|---|
| The Product Lead’s view | The Metrics its accountable Role answers for. | Activation rate, Must-have share, Active calling keys, Declared Verb attempts, Time to first call |
Access
What each Access level may call here.
| Access level | May call |
|---|---|
owner | Every Verb (8) |
admin | All but 1 of 8: Problem.notify |
member | All but 1 of 8: Problem.notify |
viewer | Read only (2 of 8) |
Import and export
None.
Fees and pricing
None.
Availability and limits
| Part | This System |
|---|---|
| Status | Planned: documented ahead of release |
Compliance notes
Each vote keeps the voter’s own words as Evidence, and a notice goes only to voters who kept their Consent; what to build stays the founder’s.
Controls it carries:
Related Systems
Works with
| With | Links |
|---|---|
| Teams | Product Team |
| Roles | Product Lead, Researcher |
| Workflows | Close the loop |
| Products | StartupBuilder |
| Guides | What are people asking for |
Example
Twelve Leaseline Customers vote for "renewal reminders by text" on the board, and their words rank it first. When the Version that adds text reminders ships, each of the twelve gets one email saying it is live.