Mailboxes
Mailboxes sends and receives Messages from addresses at a Startup’s Domains, held by a Startup, a Role or a Worker, with Consent and Suppressions enforced.
Mailboxes sends and receives Messages from addresses at a Startup’s Domains, each held by the Startup, a Role or a Worker. Consent and every Suppression are checked before each send.
Summary
| Part | This System |
|---|---|
| Group | Communications |
| Status | Beta: it works, and its Verbs may still change |
| Shelf | Front: offered from a Startup’s first days |
You can ask:
- “Give me dana@leaseline.app”
- “Set up support@ for the business”
- “Why are my emails going to spam?”
- “Give the sales agent its own inbox”
What you get
| Part | This System |
|---|---|
| Starts | On for every Startup at creation, with nothing to install. |
| Built from | Email delivery, Domains, AI gateway |
Nouns it owns
| Noun | Definition |
|---|---|
| Mailbox | A Mailbox is an email Channel at a Domain, held by a Startup, a Role, or a Worker, so every Agent has its own. |
| Message | A Message is one communication from any party over one medium, such as email, SMS, or chat, inbound or outbound. |
| Suppression | A Suppression is an address a Company never sends commercial Messages to, read before every send from any of its Startups. |
Verbs
| Verb | Object | Approval | Event |
|---|---|---|---|
| Mailbox.create | Mailbox | None | Mailbox.created |
| Message.create | Message | None | Message.created |
| Contact.suppress | Contact | None | Contact.suppressed |
| Mailbox.warm | Mailbox | None | Mailbox.warmed |
| Mailbox.rest | Mailbox | None | Mailbox.rested |
| Mailbox.retire | Mailbox | Asks first; waits 1 business hour | Mailbox.retired |
| Domain.authenticate | Domain | None | Domain.authenticated |
Events
| Direction | Event | How |
|---|---|---|
| Emits | Mailbox.created | By Mailbox.create |
| Emits | Message.created | By Message.create |
| Emits | Contact.suppressed | By Contact.suppress |
| Emits | Mailbox.warmed | By Mailbox.warm |
| Emits | Mailbox.rested | By Mailbox.rest |
| Emits | Mailbox.retired | By Mailbox.retire |
| Emits | Domain.authenticated | By Domain.authenticate |
States
The lifecycle of a Mailbox:
| State | Meaning | Moves to |
|---|---|---|
warming (first) | Its daily sends ramp toward its cap over two to four weeks. | active by Mailbox.warm; retired by Mailbox.retire |
active | It sends up to its cap while its readings stay inside their brakes. | resting by Mailbox.rest; retired by Mailbox.retire |
resting | A brake fired, so it sends nothing until the reading clears. | active by Mailbox.warm; retired by Mailbox.retire |
retired | It sends nothing again; its address, Messages and sending history stay. | None: it ends here. |
Who operates it
| Part | This System |
|---|---|
| Accountable | Customer Lead |
| Team | Customer Team |
| Seat | A role agent holds it until a Human is seated. |
| Autonomy | supervised |
| Also calls its Verbs | Designer, Researcher, Security Engineer, Sales Engineer, Prospector, Onboarding Specialist, Success Manager, Operations Lead, Delivery Manager, Risk Analyst, Finance Lead, Billing Specialist, Treasurer, Legal Lead, Compliance Officer, Privacy Officer, Contracts Manager, People Lead, Communications Lead |
Approvals and limits
| Verb | Rule | Detail |
|---|---|---|
| Mailbox.retire | A person says yes first | Waits 1 business hour |
| Message.create | Mandate answer for the Customer Lead | Answers Conversations and sends Messages, each through the Startup’s Guards. |
Processes that use it
Rail underneath
None.
Views and dashboards
| View | Shows | Metrics |
|---|---|---|
| The Customer Lead’s view | The Metrics its accountable Role answers for. | Month-3 retention, Net revenue retention, Logo churn, Repeat purchase rate, First response time, First responses on time, Resolution time, Agent resolution rate |
Access
What each Access level may call here.
| Access level | May call |
|---|---|
owner | Every Verb (17) |
admin | All but 1 of 17: Mailbox.retire |
member | All but 1 of 17: Mailbox.retire |
viewer | Read only (6 of 17) |
Import and export
None.
Fees and pricing
None.
Availability and limits
| Part | This System |
|---|---|
| Status | Beta: it works, and its Verbs may still change |
Compliance notes
Sending Domains carry SPF, DKIM and DMARC, and a Mailbox pauses on complaints; what each Message says stays the founder’s.
Related Systems
Example
A Marketplace for tutors gives its Customer Lead Agent a help@ address and each recruiting Agent its own. A parent replies to a newsletter asking to stop. Mailboxes records the Suppression, and the next three sends to that address stop before they leave.