Trust and safety
Trust and safety screens accounts, posts and Transactions for fraud and abuse, and acts on each report by stated rules.
Agents screen and hold; a Human decides every appeal.
Summary
| Part | This System |
|---|---|
| Group | Trust and governance |
| Status | Beta: it works, and its Verbs may still change |
| Shelf | Front: offered from a Startup’s first days |
You can ask:
- “Block fraudulent orders”
- “Review the orders on hold”
- “Check this account against sanctions lists”
- “Fight this chargeback”
What you get
| Part | This System |
|---|---|
| Starts | Opt-in: it wakes with the Product Templates that need it (Marketplace, Dropship store). |
| Built from | Functions, AI gateway, Event streams, Workflows, Party screening |
Nouns it owns
None.
Verbs
| Verb | Object | Approval | Event |
|---|---|---|---|
| Order.screen | Order | None | Order.screened |
| Party.screen | Party | None | Party.screened |
| Dispute.answer | Dispute | Asks first; waits 1 business hour | Dispute.answered |
Events
| Direction | Event | How |
|---|---|---|
| Emits | Order.screened | By Order.screen |
| Emits | Party.screened | By Party.screen |
| Emits | Dispute.answered | By Dispute.answer |
States
None.
Who operates it
| Part | This System |
|---|---|
| Accountable | Risk Analyst |
| Team | Operations Team |
| Seat | A role agent holds it until a Human is seated. |
| Autonomy | assist |
| Also calls its Verbs | Billing Specialist, Compliance Officer |
Approvals and limits
| Verb | Rule | Detail |
|---|---|---|
| Dispute.answer | A person says yes first | Waits 1 business hour |
Processes that use it
| Process | How it uses it |
|---|---|
| Trust and safety | A step calls Party.screen |
| Licensed review | A step calls Party.screen |
| Billing | A step calls Dispute.answer |
Rail underneath
Stripe’s products (Stripe’s names): Radar.
Views and dashboards
| View | Shows | Metrics |
|---|---|---|
| The Risk Analyst’s view | The Metrics its accountable Role answers for. | Fraud loss rate |
Access
What each Access level may call here.
| Access level | May call |
|---|---|
owner | Every Verb (3) |
admin | All but 1 of 3: Dispute.answer |
member | All but 1 of 3: Dispute.answer |
viewer | Nothing |
Import and export
None.
Fees and pricing
None.
Availability and limits
| Part | This System |
|---|---|
| Status | Beta: it works, and its Verbs may still change |
Compliance notes
Each action on a report follows the stated rules and leaves a record; the rules stay the founder’s.
Controls it carries:
Related Systems
Example
A Marketplace for freelance designers catches a new seller whose portfolio copies another seller’s work. Trust and safety holds the listing, cites the rule, and tells both sellers. The seller appeals, and the Risk Analyst reviews the Evidence and upholds the hold.