Surveys
Surveys measures sentiment, such as NPS, CSAT and the product-market-fit question, and turns every answer into Metrics and Evidence.
Surveys asks Customers how they feel at set moments, with NPS, CSAT and the product-market-fit question. Each answer becomes Metrics and Evidence, and a survey goes out on an Event, not a calendar.
Summary
| Part | This System |
|---|---|
| Group | Data and insights |
| Status | Live |
| Shelf | Front: offered from a Startup’s first days |
You can ask:
- “Ask customers how disappointed they would be without us”
- “Send an NPS survey”
- “What did people say in the last survey?”
What you get
| Part | This System |
|---|---|
| Starts | On for every Startup at creation, with nothing to install. |
| Built from | Email delivery, Event streams, AI gateway |
Nouns it owns
| Noun | Definition |
|---|---|
| Survey | A Survey is a Form sent to measure, such as NPS or CSAT, whose answers become Metrics and Evidence. |
Verbs
| Verb | Object | Approval | Event |
|---|---|---|---|
| Survey.create | Survey | None | Survey.created |
| Survey.update | Survey | None | Survey.updated |
Events
| Direction | Event | How |
|---|---|---|
| Emits | Survey.created | By Survey.create |
| Emits | Survey.updated | By Survey.update |
States
None.
Who operates it
| Part | This System |
|---|---|
| Accountable | Success Manager |
| Team | Customer Team |
| Seat | A role agent holds it until a Human is seated. |
| Autonomy | supervised |
| Also calls its Verbs | Researcher |
Approvals and limits
None.
Processes that use it
None.
Rail underneath
None.
Views and dashboards
| View | Shows | Metrics |
|---|---|---|
| The Success Manager’s view | The Metrics its accountable Role answers for. | Expansion revenue, Save rate, Customer health |
Access
What each Access level may call here.
| Access level | May call |
|---|---|
owner | Every Verb (5) |
admin | Every Verb (5) |
member | Every Verb (5) |
viewer | Read only (2 of 5) |
Import and export
None.
Fees and pricing
None.
Availability and limits
| Part | This System |
|---|---|
| Status | Live |
Compliance notes
Controls it carries:
Related Systems
Example
A b2c SaaS for language practice asks how a learner would feel without it, after their tenth lesson. 44% pick the strongest answer, above the 40% Goal the Startup set. The Success Manager Agent reads the written answers and files the top complaint as a Problem.