Reviews
Reviews shows each Person’s evaluation of a Product, Offer or Brand where evaluations are shown, requested, moderated and mirrored from elsewhere.
Reviews asks buyers to rate a Product, Offer or Brand, moderates what they write, shows it, and mirrors reviews posted elsewhere. A Startup asks for reviews and answers them; it never writes one.
Summary
| Part | This System |
|---|---|
| Group | Marketing |
| Status | Beta: it works, and its Verbs may still change |
| Shelf | Reference: documented, never offered first |
You can ask:
- “Ask happy customers for a review”
- “Show reviews on the pricing page”
- “Hide this review until we check it”
What you get
| Part | This System |
|---|---|
| Starts | On for every Startup at creation, with nothing to install. |
| Built from | Integrations, Email delivery, Database, Market data |
Nouns it owns
| Noun | Definition |
|---|---|
| Review | A Review is one person’s rated evaluation of a Product, Offer or Brand, shown on a Site or an outside venue and mirrored from there. |
Verbs
| Verb | Object | Approval | Event |
|---|---|---|---|
| Review.create | Review | None | Review.created |
| Review.update | Review | None | Review.updated |
| Review.publish | Review | Asks first | Review.published |
| Review.withhold | Review | None | Review.withheld |
| Review.remove | Review | None | Review.removed |
Events
| Direction | Event | How |
|---|---|---|
| Emits | Review.created | By Review.create |
| Emits | Review.updated | By Review.update |
| Emits | Review.published | By Review.publish |
| Emits | Review.withheld | By Review.withhold |
| Emits | Review.removed | By Review.remove |
States
The lifecycle of a Review:
| State | Meaning | Moves to |
|---|---|---|
submitted (first) | Written and not yet shown. | published by Review.publish; withheld by Review.withhold; removed by Review.remove |
published | Shown on the Startup’s Pages or its venue, with its rating counted. | withheld by Review.withhold; removed by Review.remove |
withheld | Kept off display for a recorded reason, never for its rating. | published by Review.publish; removed by Review.remove |
removed | Taken down for good at its author’s or its venue’s request; the record stays. | None: it ends here. |
Who operates it
| Part | This System |
|---|---|
| Accountable | Marketing Lead |
| Team | Marketing Team |
| Seat | A role agent holds it until a Human is seated. |
| Autonomy | supervised |
Approvals and limits
| Verb | Rule | Detail |
|---|---|---|
| Review.publish | A person says yes first | None. |
Processes that use it
None.
Rail underneath
None.
Views and dashboards
| View | Shows | Metrics |
|---|---|---|
| The Marketing Lead’s view | The Metrics its accountable Role answers for. | Play-sourced Customers, Fully loaded acquisition cost, Organic share, Referral share, Spam rate, Play payback |
Access
What each Access level may call here.
| Access level | May call |
|---|---|
owner | Every Verb (7) |
admin | Every Verb (7) |
member | Every Verb (7) |
viewer | Read only (2 of 7) |
Import and export
None.
Fees and pricing
None.
Availability and limits
| Part | This System |
|---|---|
| Status | Beta: it works, and its Verbs may still change |
Compliance notes
Controls it carries:
Related Systems
Example
A SaaS for restaurant scheduling asks each owner for a review on day 30, after their third published schedule. Reviews sends the owner to G2 and mirrors the published review on the pricing Page. A one-star review opens a Conversation with that owner before anyone replies in public.