E2E managed service
An E2E managed service runs a whole business function for the Customer, with Agents doing the work and Humans in the loop.
Every human step has a staffed Role, a response time, and an escalation path.
The business
| Line | Default |
|---|---|
| Earns | subscription |
| Typical Prices | $2,000 to $8,000 a month per function |
| First revenue on | A Demand Budget of $1k |
| Supply | human: Agents and people do the work |
| Motions | b2b |
| One metric per state | Idea: Problem interviews; Building: Committed ICP members; Live: Accepted outcomes; Repeatable: Contribution per outcome; Scale: Net revenue retention |
| Seed Plays | LinkedIn outbound, Cold email, Events and webinars |
| Compounding Plays | Customer referrals, Editorial SEO, Owned newsletter |
| Offer | Price | Features | Limits | At its bound | On sale |
|---|---|---|---|---|---|
One function (one-function) | $2,000 a month | Order.place, Order.dispute | Order.revise: 2 a calendar month | stop | Always |
An Entitlement bounded by a Limit has kind limit; one without has kind feature. The kind is computed, never set.
atBound | A call past the Limit |
|---|---|
stop | Refused: the Verb replies 402 payment-required. |
Offer.publish puts each Offer on every buy surface: checkout, paymentLink, pricingTable, portalEntry, mcpBuyTool, http402.
Adds
| Kind | Item | From |
|---|---|---|
| Built from | Services-as-Software | This template |
| System | Service delivery | This template |
| System | Dispatch | This template |
| System | Supplier onboarding | This template |
| System | Earnings | This template |
Wakes
Staffing
Floor
None.
Controls
- Conduct
- Role structure
- Worker competence
- Action accountability
- Unseated access
- Outcome confirmation
- Bank detail changes
Builders
Next
Example
A firm runs payroll and contractor payments for agencies of 20 people at $2,000 a month. Agents prepare every run and filing, and a credentialed reviewer checks each run and answers questions within four business hours.