Managed service firm
A Managed service firm extends the Agent-run services firm with Humans who share Roles and an E2E managed service for businesses.
A Managed service firm extends the Agent-run services firm with Humans who share Roles, and sells an E2E managed service to businesses. Agents do the work; people review it and answer for it.
The business
| Line | Default |
|---|---|
| Earns | E2E managed service: subscription |
| Typical Prices | $2,000 to $8,000 a month per function |
| First revenue on | A Demand Budget of $1k |
| Supply | human: Agents and people do the work |
| Motions | b2b |
| One metric per state | Idea: Problem interviews; Building: Committed ICP members; Live: Accepted outcomes; Repeatable: Contribution per outcome; Scale: Net revenue retention |
| Seed Plays | LinkedIn outbound, Cold email, Events and webinars |
| Compounding Plays | Customer referrals, Editorial SEO, Owned newsletter |
Adds
| Kind | Item | From |
|---|---|---|
| Operating model | Multi-human | This template |
| Product Template | E2E managed service | This template |
| System | Service delivery | E2E managed service |
| System | Dispatch | E2E managed service |
| System | Supplier onboarding | E2E managed service |
| System | Earnings | E2E managed service |
| System | Hiring | This template |
| System | Pay runs | This template |
| Product Template | Services-as-Software | Agent-run services firm |
| Product Template | Agent as a Service | Agent-run services firm |
| Motion | b2b | This template |
Wakes
Staffing
- Delivery Manager
- Supply Manager
- Success Manager
- People Lead
- Recruiter
- Payroll Specialist
- Reviewer
- Tester
Floor
Controls
- Conduct
- Role structure
- Worker competence
- Action accountability
- Control wake review
- Control definition
- One-way Action windows
- Control sameness
- Adversarial control testing
- Unseated access
- Namespace isolation
- Append-only records
- Change approval
- Agent definition evals
- Environment separation
- Input validation
- Action completion
- Outcome confirmation
- Bank detail changes
Builders
Next
None.
Example
A firm runs bookkeeping for dental groups at $2,400 a month. Agents categorize every transaction and draft each monthly close, and two staff accountants review every close and sign year-end filings under their own Credentials. LinkedIn outbound to practice managers wins the first five groups.